Hi! I'm Bella.
Researcher, digital marketer and UX designer from the UK, currently based in Bermuda.
Previously in Financial Services, I used UX research and service design methodology to improve the products and services offered to customers in the life insurance market as well as the traditional research techniques we all know and love to use. As well as being passionate about better user experiences, I love to run and race triathlons around the world.
Digital Strategy
If you are a small or new business and you don't know where to start, I can help put your goals and ideas onto paper through a one to one in depth discussion of objectives and business achievements.
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My background in consumer research means your digital strategy will always have the customer at the heart of it.
UX Design
A true user experience from start to finish. My UX Design incorporates user and market research right from the start so that your website is customer centric.
Whether you require some minor tweaks to make your website more user friendly or you require an entirely new site, I can help you bring your vision to life.
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Customer Research
From user testing of your website to traditional qualitative interviews, I can help you create a truly customer centric business.
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My experience in market research as well as service design methodology can help you create marketing personas, customer journey maps and get deeper into the 'why' behind your consumer habits.
Consulting and Analytics
Understand your website analytics and how to improve or build on your statistics to generate increased conversion rate optimisation.
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An MRS Award winner in Financial Research, whether you require a full Google Analytics review or simply some pointers on how to tweak your website, I can help you improve your customer flow.